General Terms and Conditions

AGB

Cancellation policy:


You can reschedule or cancel your appointment free of charge up to 48 hours before your appointment.

Free rescheduling is possible from 48 hours before the appointment.

or cancellation is no longer possible.


The cancellation fees (percentage) are calculated based on the price of your booked service.


48 hours before your appointment = 25%


24 hours before your appointment = 50%


12 hours before their appointment = 75%



If you do not cancel your appointment = 100%


If you have made a deposit, then you can use this

You can reschedule once free of charge up to 48 hours before the appointment.


More information about our cancellation policy can be found here.


Cancellation policy

Terms of Use for Appointment Management, Point of Sale System and Rewards Program

This service is operated by Phorest.

PHOREST GmbH (Commercial Register No. HRB 97059) with its registered office at Viersener Straße 10, 50733 Cologne (trading under the name PHOREST, Commercial Register No. 241896) ("Phorest", "we", "our", "us") offers a booking software service for salons, spas, barbershops, and other providers of personal services. Please read these Terms of Use carefully before using the service. This is a legally binding agreement between you, the "User", and the service provider regarding all aspects of the booking service. References to "Service Provider" or "Third Party" refer to businesses from which you book a service, such as a salon, spa, barbershop, or other type of service business.

To use this website, you must accept these Terms of Use (the “Terms”) in full and without modification, and you agree to use this website in accordance with these Terms. These Terms constitute the entire agreement between you and Phorest. If you do not read or accept these Terms, you may not use this website.

Contents

  1. Limitation of liability
  2. Make a booking
  3. Cancellation policy
  4. Gift vouchers
  5. Stored payment methods
  6. Reviews
  7. General
  8. Privacy Policy
  9. General terms and conditions for the loyalty program

Limitation of liability

Neither Phorest nor any third party guarantees that the information on this website is error-free. By using this website, you acknowledge that you understand the information may contain errors and that we are not liable for these errors to the extent permitted by law.

All bookings for services on this website are made directly with the service provider, not with Phorest. Phorest simply facilitates the booking with the service provider. The contract is between you and the service provider, and Phorest is not a party to this agreement. Therefore, Phorest bears no direct or indirect responsibility for this contract. Before making a booking, you must ensure that you agree to the service provider's terms and conditions.

Phorest, its directors, employees, affiliates or other representatives shall not be liable for any claims, emergencies, demands, causes of action, damages, losses or expenses, including attorneys' fees and costs, in connection with the use of your personal data in accordance with this privacy policy and your consent.

Phorest strives to ensure that the listed services are of a reasonable standard; however, the listing of services on this website does not constitute a recommendation by Phorest, nor does it represent a statement that the services are suitable for the user. Phorest is not liable to you if the services are not suitable for you. Your use of the information on this website is entirely at your own risk, for which we accept no liability. You are responsible for ensuring that the services and information offered through this website meet your personal requirements.

No illegal or prohibited use

By using this website, you confirm to Phorest that you will not use this website for illegal purposes or for purposes that are not permitted under these terms.

Links to third-party providers

This website may contain hyperlinks to websites operated by parties other than Phorest. These hyperlinks are provided for your information only. Phorest has no control over these websites and is not responsible for their content. The presence of hyperlinks to other websites on this website does not imply that we endorse the material on those websites or that we are in any way affiliated with the operators of those websites.

Make a booking

The following terms and conditions apply to the services you have booked.

When booking third-party services through Phorest, you may be required to pay a reservation fee/deposit, which you can pay using either a credit or debit card or another payment method. Phorest uses third-party payment gateways to process this payment.

Group bookings

You can make a reservation on behalf of a group. In this case, the contractual relationship between you, the service provider, and Phorest remains with you.

Responsibility for the accuracy of information towards service providers

Services and treatments are provided by trusted third parties, who are the service providers. When making a reservation, it is your responsibility to inform the service providers directly of any physical or mental health conditions you may have that may require special accommodations.

Cancellation policy

Users may cancel bookings provided the cancellation is made before the cancellation deadline as set by the service provider at the time of booking, and reservation fees/deposits may be refunded to the card used for booking at the discretion of Phorest and the salon.

If an appointment is cancelled, a salon may, at its sole discretion, decide to retain part or all of the deposit paid, or a value up to and including the total value of the booked service.

A cancellation after the cancellation deadline will result in the loss of the reservation fee/deposit. The amount lost depends on the total cost of your booking but will not exceed the originally charged amount. If the service provider unilaterally cancels the entire booking, the reservation fee/deposit can be refunded to the card used for the booking. If the service provider only partially cancels a booking, your reservation fee/deposit remains unchanged.

Should an appointment not be cancelled before the applicable cancellation deadline, the salon reserves the right to charge the user the remaining amount of the appointment costs (i.e., the payment due at the salon, which corresponds to the total cost of the appointment less the reservation fee/deposit paid).

If you fail to appear at the agreed appointment, you authorize the service provider to charge your credit or debit card or other payment method without further notice to you for an amount equal to or less than the total booking value (less any reservation fee/deposit) or for an amount that may be specified in the service provider's terms and conditions.

In the case of group bookings, you authorize the service provider, in the event that part of your group does not appear at the agreed time, to charge your credit or debit card or other payment method an amount equal to the booking value for the persons who did not appear on time (less reservation fee/deposit) or less, or an amount specified in the service provider's terms and conditions.

Phorest accepts no responsibility for cancellations made by the user or the service provider, regardless of the circumstances under which the cancellation occurs. Phorest is not liable for any losses, additional costs, or claims of any kind resulting from changes to salon services, illness, weather, strikes, or other causes. All such losses, additional costs, or claims are your responsibility unless otherwise agreed between you and the service provider.

After a reservation has been confirmed

Phorest is not responsible for cancellations made by the user or the service provider. Phorest is not liable for any losses, additional costs, or claims of any kind resulting from changes to salon services, illness, weather, strikes, or other causes. All losses, additional charges, or claims are your responsibility unless otherwise agreed between you and the service provider.

Gift vouchers

  • Purchased gift vouchers can only be redeemed in the store(s) where they were purchased.
  • Gift vouchers can be partially redeemed and the remaining amount can be used at a later date, but still before the expiry date.
  • Gift vouchers can be redeemed together with cash and/or other accepted payment methods.
  • Please note that gift vouchers are subject to legal restrictions in several countries, which are generally structured to allow consumers to use their gift vouchers for prescribed and extended periods after purchase. Your service provider may also offer additional protection regarding the voucher's validity or an agreed period during which no legal limit applies. Please check if your voucher has an expiry date or contact your service provider for further information.
  • In the case of payment by credit card or other accepted payment methods, the contract is concluded upon the customer's payment instruction.
  • The voucher will be sent directly to the recipient's specified email address in a printable or presentable format after payment has been completed. This format includes details of the voucher amount, the voucher ID, an optional personal message, a barcode, the validity period, and contact details of the service provider where it can be redeemed.
  • Gift vouchers cannot be exchanged for cash.

Stored payment methods

General

You agree and acknowledge that Phorest may collect, use and transfer (as defined below) any payment instruments you provide to Phorest in accordance with these terms and conditions.

The means of payment stored by Phorest is the digital data storage device used by Phorest to store means of payment (as defined below).

Data collection

Phorest collects payment details (including, but not limited to, details of a bank account, credit card, debit card, or email address associated with a payment account) (Means of Payment) from you when you make a payment to a payment option accepted by Phorest (including by telephone, online, PayPal, under an SMS pay arrangement or direct debit agreement, or such other payment option as may be approved by Phorest from time to time) or request a refund (Payment Option).

You agree that payment methods you provide to Phorest will be available for Phorest's use in accordance with your authorization and the privacy policy, among others.

Secure storage of payment methods

The respective payment method (in the case of credit and debit card data in the form of tokens) and the payment option (including any direct debit authorization) used to make a payment to Phorest are stored by Phorest or its payment partners (stored payment methods).

All stored payment methods are kept securely by Phorest or its partners and, where necessary, stored by Phorest or its payment partners in accordance with the requirements of the Payment Card Industry Data Security Standard (PCI DSS) information security standards and otherwise as required by law.

Use of stored payment methods

Stored payment methods can be used by Phorest and you to make payments to Phorest for products and services offered by Phorest, using the payment option you have authorized. No payments will be processed without your authorization.

Phorest will continue to use your stored payment methods for payments authorized by you until you notify us of a change to the stored payment methods or your payment agreement with Phorest is terminated in accordance with the applicable terms and conditions.

If your payment method is a credit or debit card, you authorize Phorest to request payments from your specified card account using your current card until it is replaced. If your credit or debit card has expired, you must notify Phorest of your new details at least three business days before the next payment.

Phorest reserves the right to charge a payment processing fee for the use of a particular payment option. Bank fees and government taxes may also apply.

Credits and refunds to you from Phorest can be made using your saved payment methods.

Your saved payment information, including details of your current payment options, may also be used in connection with Phorest products and services that we offer you.

Disclosure of stored payment methods

The stored payment methods will not be passed on to third parties, except in accordance with these terms and conditions.

Stored payment methods used for a payment, credit, or refund are shared by Phorest with relevant financial institutions and payment service providers for the following purposes: enabling the payment, credit, or refund; and complying with the PCI DSS information security standard requirements.

Stored payment information may be shared with individuals and organizations that support Phorest in its business operations, such as payment service providers, professional advisors, IT support, and business and administrative services, including credit bureaus (e.g., debt collection agencies) and debt buyers. We only do this when sharing the information is necessary for these services to be provided to Phorest.

Phorest may also share stored payment methods to comply with applicable legal regulations, including but not limited to data protection laws.

Verification of payment methods

You agree to provide Phorest information upon request, including but not limited to certified identification documents, bank statements, and other documents, so that Phorest is able to:

  • To verify (or further verify) your identity.
  • To verify information related to a bank account that is being used for a payment.
  • To verify information related to a payment option other than a bank account being used for a payment.
  • To verify the origin of a payment to Phorest.

Phorest can directly verify with financial institutions and payment service providers that the payment option you used and the payment methods you provided are valid and correct. Until Phorest has verified that the verification information provided is true, correct, and complete, refunds are at Phorest's discretion if Phorest considers (or believes likely) a payment to be unauthorized or made by someone other than you.

Phorest may, at its sole discretion, refuse to accept any payment using a payment option, particularly in circumstances where the respective payment option has been rejected in connection with a previous payment.

Changing or removing saved payment methods

You can change or remove your saved payment methods at any time. If you wish to change or remove your saved payment methods, you must notify Phorest by contacting the customer service team or using another method that Phorest may provide. Future payments still pending using your saved payment method may be canceled if the saved payment method is removed.

Reviews

After completing an appointment with a service provider, you may receive an email asking if you would like to leave a review. If you choose to leave a review, the information will be forwarded to the service provider and Phorest. This information will be stored securely. By leaving a review, you agree to its publication by Phorest or the service provider. Should Phorest or the service provider decide to publish your review, only your first name will be displayed. The service provider and Phorest are not responsible for any wording you may use in the review that could reveal your identity.

General

These terms and conditions and your use of this website are governed by the laws of the Republic of Ireland. You hereby submit to the exclusive jurisdiction of the courts of the Republic of Ireland for any disputes arising out of or in connection with your use of this website each time you access it. Use of this website is permitted only in jurisdictions that give legal effect to all provisions of these terms and conditions, in particular this paragraph.

Should you have any questions, please contact Phorest, Niehler Straße 104, 50733 Cologne, Germany; or send an email tosupport@phorest.com.

Copyright notice and limited license

This website contains material that we own or for which we have obtained a license. This material includes, in particular, the design, layout, look, appearance, and graphics. Except as permitted by the copyright notice, which forms part of these terms of use, any reproduction is prohibited. Anyone violating this provision will be prosecuted.

Automatic collection of data/cookies

The Phorest website server, or the servers of the companies used to operate this website, may place a "cookie" on your computer to enable you to use the website and personalize your experience. A "cookie" is a small data packet that can be sent from a web server to your computer. It can then be stored by your browser on your computer's hard drive. Cookies allow us to recognize your computer while you are on our website and help to personalize your online experience, making it more convenient for you. Cookies are also useful for enabling users to log in more efficiently, tracking transaction histories, and retaining information between sessions. The information collected by cookies may also be used to improve the website's functionality.

Most web browsers have features that can notify you when you receive a cookie or prevent cookies from being sent. However, if you disable cookies, you may no longer be able to use certain personalized features of this website.

Changes to these terms and conditions

Phorest reserves the right to modify these terms and conditions, as well as the content of this website, for any reason and without prior notice, and without liability to you, other users, or third parties. This right does not affect the terms and conditions you have accepted when making a lawful reservation or purchase through this website. You should check these terms and conditions for changes each time you access the website. If we make changes to how we use either your personal data or stored payment information, we will notify you as soon as legally required.

Notice

Any use of Phorest's services is at your own risk. You assume full responsibility for all risks or losses arising from downloading and/or using, or referring to or relying on, any information, products, services, or materials provided on this website. You agree that Phorest and its telecommunications and network service providers are not liable for any damages resulting from your use of, or inability to use, this website, and you hereby waive any and all claims relating thereto, whether in contract, tort, or otherwise.

The website is provided to all users in its present form. Phorest makes no representations, warranties, or guarantees that this website or the server that makes it available is free from defects, including but not limited to viruses or other harmful elements. Phorest is not liable for any infection by computer viruses, tampering, unauthorized access, interference, alteration or use, fraud, theft, technical failure, errors, omissions, interruptions, deletion, defects, delays, or any event or occurrence beyond its control that disrupts or impairs the administration, security, fairness, integrity, or proper functioning of any aspect of this website.

To the extent permitted by applicable law, all express or implied, statutory or other representations, warranties or conditions, including, but not limited to, representations, warranties or promises regarding the services, information and/or materials on this website, including, without limitation, their accuracy, completeness or merchantability, quality or fitness for a particular purpose, are hereby excluded.

Privacy Policy

The information about the collection, use and disclosure of personal information (including Payment Methods) in this clause should be read in conjunction with Phorest's Privacy Policy (Please click the following link to see Phorest's Online Booking Privacy Notice) which contains more detailed information about how your personal information is processed.

You consent to Phorest collecting and processing your personal data (including payment information) in accordance with the Phorest Privacy Policy or otherwise as legally permitted or required, or as authorized by you. The collection of this data is necessary to provide the specific services; however, the use of these services is voluntary.

Details of your personal information, including payment methods (which are tokenized in the case of credit and debit cards), may also be used/shared by Phorest in connection with the payment for products and services that Phorest provides to you.

General terms and conditions for the loyalty program

These terms and conditions govern your participation in any loyalty program offered through the Phorest app (hereinafter referred to as the "App") by the hair salon, beauty salon, medical aesthetics salon, or spa (hereinafter referred to as the "Salon") you have chosen. By registering for and participating in the loyalty program, you agree to these terms and conditions. Please read them carefully.

Eligibility and conditions

  • Participation in the loyalty program is generally open to all customers of the salon who have registered in the app. The salon reserves the right to verify eligibility on a case-by-case basis.
  • Only one loyalty program account is allowed per person.
  • The salon may refuse participation if the requirements are not met or these conditions are violated.
  • You are responsible for ensuring that your information is correct and up-to-date during registration.

Collect points

  • Points can be collected as part of the loyalty program through qualifying purchases of services and/or products in the salon.
  • Further opportunities to collect points can be defined and communicated by the salon, e.g. for recommendations, follow-up appointment bookings or interactions on social media.
  • The exact method of collecting points (e.g., through specific amounts, bonus promotions, etc.) will be determined by the salon and communicated to you via the app or other communication channels.
  • Certain purchases or services may be excluded from the points award – this is determined by the salon.

Redeem rewards

  • Collected points can be redeemed for discounts, free services, products, or other benefits offered by the salon.
  • The number of points required for each reward is determined by the salon and communicated via the app or other channels.
  • Redemption may be subject to certain restrictions – for example, a maximum number of points redeemable per visit or exclusions of specific services or products. These rules are determined by the salon and will be communicated to you.
  • Points have no monetary value and cannot be converted into cash. They are non-transferable.

Changes and termination of the program

  • The salon reserves the right to modify, pause, or terminate the loyalty program at any time – with or without prior notice. This includes changes to redemption terms, rewards, or eligibility requirements.
  • Significant changes may be communicated to you via the app or other channels.
  • Your continued participation in the loyalty program after changes will be considered your acceptance of the updated terms and conditions.
  • The salon is entitled to terminate your participation in the loyalty program if you violate these terms and conditions, exhibit fraudulent behavior, or misuse the program.
  • Any points you may have but have not been redeemed may expire upon termination of your participation or discontinuation of the loyalty program.

Points depreciation

  • Collected points may expire. The rules regarding this (e.g., expiry after a certain period of time or inactivity) are determined and communicated by the salon.
  • The salon can remind you of upcoming point expiration. However, it is your responsibility to be aware of and adhere to these deadlines.
  • Expired points cannot be refunded or redeemed.

Data protection

  • By participating in the loyalty program, you agree to the collection, processing and use of your personal data by the salon in accordance with applicable data protection laws and the salon's privacy policy.
  • The data collected may include, in particular, your name, contact details, purchase history, and other information relevant to the loyalty program.
  • The collected data will be used to administer the program, provide rewards, personalize your user experience, and communicate about the program and salon offers.
  • Within the framework of legal regulations, you have rights regarding your personal data, in particular the right to information, rectification and erasure – in accordance with the salon's privacy policy.

General provisions

  • These terms and conditions constitute the entire agreement between you and the salon regarding the loyalty program.
  • The loyalty program is offered by the salon; Phorest merely provides the technical platform (the app). Phorest is not responsible for the organization or administration of the loyalty program.
  • The salon's decisions regarding the loyalty program are final and binding.
  • These terms and conditions are subject to the law of the country in which the salon is located.

By participating in the loyalty program, you confirm that you have read, understood, and accepted these terms and conditions. For further information regarding your individual loyalty program—such as points allocation, available rewards, or specific regulations—please contact the relevant salon directly.



ONLINE SHOP


1. Scope of application The following terms and conditions apply to all orders placed via our online shop.

Shipment:


Shipping costs to Austria:

  • Free shipping on orders over €30.
  • For orders under €30, shipping costs are €5.
  • For cash on delivery, an additional cash on delivery fee of €5 will be added; the total invoice amount will be collected in cash by the parcel service.
  • For cancelled orders that have already been shipped, the return shipping costs will be borne by the customer!
  • We only deliver within Austria!


Shipping time:

  • Shipping takes place on the following working days: Monday to Friday, if the products are in stock.
  • Austria: Delivery time 1-2 working days (Monday to Friday) after posting

For self-collection, please let us know which HAIRSALONS.at location you would like to pick up your order from. You will receive an email confirmation from us when your goods are in stock and ready for collection.

Locations in Austria: 1010 Vienna, Landesgerichtstrasse 10 / 2020 Hollabrunn, Sparkassegasse 22 / 2070 Retz, Hauptplatz 8 / 2130 Mistelbach, Hauptplatz 29.


2. Contractual Partners, Conclusion of Contract. The purchase contract is concluded with HAIRSALONS.at by Martin Hammerschmid. By placing the products in the online shop, we submit a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained in the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking the order button. You will receive an order confirmation by email immediately after submitting your order. A binding contract may also be concluded earlier as follows: If you have chosen credit card payment, the contract is concluded at the time your credit card is charged. If you have chosen PayPal as your payment method, the contract is concluded at the time you confirm the payment instruction to PayPal. If you have chosen SOFORT Überweisung (instant bank transfer) as your payment method, the contract is concluded at the time you confirm the payment instruction to SOFORT GmbH. The language available for concluding the contract is German. We save the contract text and send you the order details and our terms and conditions by email. You can also view and download the terms and conditions at any time here on this page. You can view your past orders in your customer login. Delivery conditions: Shipping costs are added to the stated product prices. You can find more details about the shipping costs in the offers. You have the option of picking up your order at HAIRSALONS.at by Martin Hammerschmid, Landesgerichtstrasse 10, 1010 Vienna, Austria, during the following business hours: Tuesday to Friday from 9:00 a.m. to 7:00 p.m. We do not deliver to parcel lockers. Payment: The following payment methods are available in our shop: If you select prepayment, we will provide you with our bank details in the order confirmation and deliver the goods after receipt of payment. Cash on delivery: If you select cash on delivery, an additional fee of €5 will apply. Credit card: Your credit card will be charged upon completion of your order. If you select credit card as your payment method, there are no additional fees. PayPal: You pay the invoice amount via the online payment provider PayPal. You must be registered with PayPal or register first, authenticate yourself with your login details, and confirm the payment instruction to us. You will receive further instructions during the ordering process. When selecting PayPal/PayPal Express as your payment method, an additional fee of 0% of the purchase price will be charged. SOFORT Banking: We also offer SOFORT Banking. With this method, we receive the transfer credit immediately, thus speeding up the entire ordering process. All you need is your account number, bank code, PIN, and TAN. SOFORT Banking automatically initiates a transfer from your online banking account in real time via the secure payment form of SOFORT GmbH, which is inaccessible to merchants. The purchase amount is transferred immediately and directly to the merchant's bank account. When selecting SOFORT Banking as your payment method, a pre-filled form will open at the end of the ordering process. This form already contains our bank details, the transfer amount, and the payment reference. You now need to select the country where your online banking account is located and enter your bank code. Then enter the same information you use to log in to your online banking (account number and PIN). Confirm your order by entering the TAN. You will receive immediate confirmation of the transaction. In principle, any internet user can use SOFORT Überweisung (SOFORT Transfer) as a payment method if they have an activated online banking account with PIN/TAN authentication. Please note that SOFORT Überweisung is not yet available at a few banks. You can find more information about whether your bank supports this service here: href="https://www.sofort.com/ger-DE/general/fuer-kaeufer/fragen-und-antworten/" rel="nofollow">https://www.sofort.com/ger-DE/general/fuer-kaeufer/fragen-und-antwortenWhen selecting the SOFORT transfer payment method, an additional fee of 0% of the purchase price will be charged. Cash payment upon collection: You can pay for your goods in cash when you pick them up.


5. Retention of title The goods remain our property until full payment has been received.

6. Warranty and Guarantees - The statutory warranty rights apply. Information on any additional guarantees and their exact terms can be found with the product and on dedicated information pages in the shop. Online Dispute Resolution: Online dispute resolution pursuant to Article 14 Paragraph 1 of the ODR Regulation: The European Commission provides a platform for online dispute resolution (ODR), which you can access at [link to ODR platform].http://ec.europa.eu/consumers/odr/http://ec.europa.eu/consumers/odr/find.


Free Terms and Conditionshttp://shop.trustedshops.com/rechtstexte-kostenlosTerms and conditions created free of charge with Trusted Shopshttp://www.trustedshops.deTrusted Shops Legal Text Generator in cooperation with "Wilde Beuger Solmecke Lawyers" http://www.wbs-law.de" Wilde Beuger Solmecke Lawyers



Privacy Policy

The responsible party within the meaning of data protection laws, in particular the EU General Data Protection Regulation (GDPR), is: HAIRSALONS.at by Martin Hammerschmid, Sparkassegasse 22, 2020 Hollabrunn, Austria, Contact Telephone: +43 (0) 2952/20801 E-Mail:martin@hairsalons.atYou can exercise your data subject rights at any time by contacting our data protection officer using the contact details provided. These rights include: access to your personal data stored by us and information about its processing; rectification of inaccurate personal data; erasure of your personal data stored by us; restriction of processing, provided we are not yet permitted to erase your data due to legal obligations; objection to the processing of your data by us; and data portability, provided you have consented to the data processing or have entered into a contract with us. If you have given us your consent, you can withdraw it at any time with effect for the future. You can lodge a complaint with the supervisory authority responsible for you at any time. The supervisory authority responsible for you depends on the federal state in which you reside, work, or where the alleged infringement occurred. A list of supervisory authorities (for the non-public sector) with addresses can be found at:https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.htmlPurposes of Data Processing by the Controller and Third Parties We process your personal data only for the purposes stated in this privacy policy. Your personal data will not be transferred to third parties for purposes other than those stated. We only disclose your personal data to third parties if: you have given your explicit consent, processing is necessary for the performance of a contract with you, processing is necessary for compliance with a legal obligation, processing is necessary for the purposes of our legitimate interests, and there is no reason to believe that you have an overriding legitimate interest in not disclosing your data. Deletion or Blocking of Data We adhere to the principles of data avoidance and data minimization. We therefore only store your personal data for as long as is necessary to achieve the purposes stated here or as required by the various retention periods stipulated by law. After the respective purpose ceases to apply or these periods expire, the corresponding data is routinely blocked or deleted in accordance with legal requirements. Collection of General Information When You Visit Our Website When you access our website, general information is automatically collected using a cookie. This information (server log files) includes details such as the type of web browser, the operating system used, the domain name of your internet service provider, and similar data. This information is solely for technical purposes and does not allow any conclusions to be drawn about your identity. It is technically necessary to correctly deliver the website content you request and is automatically generated when using the internet. It is processed for the following purposes: ensuring a smooth connection to the website, ensuring the smooth operation of our website, evaluating system security and stability, and for other administrative purposes. The processing of your personal data is based on our legitimate interest in the aforementioned purposes of data collection. We do not use your data to draw conclusions about your identity. Recipients of the data are only the responsible party and, if applicable, data processors. We may statistically analyze anonymous information of this kind to optimize our website and the underlying technology. Registration on our website & online appointments: When you register to use our personalized services, we collect certain personal data, such as your name, address, and contact information, including your telephone number and email address. If you are registered with us, you can access content and services that we offer only to registered users. Registered users also have the option to change or delete the data they provided during registration at any time. Of course, we will also provide you with information about the personal data we have stored about you at any time. We will gladly correct or delete this data at your request, provided there are no legal obligations to retain it. To contact us in this regard, please use the contact details provided at the end of this privacy policy. Provision of paid services: To provide paid services, we request additional data from you, such as payment information, in order to process your order. We store this data in our systems until the statutory retention periods have expired. SSL encryption: To protect the security of your data during transmission, we use state-of-the-art encryption methods (e.g., SSL) via HTTPS. Newsletter: Based on your explicit consent, we will regularly send you our newsletter or similar information to the email address you provided. Providing your email address is sufficient to receive the newsletter. When you subscribe to our newsletter, the data you provide will be used exclusively for this purpose. Subscribers may also be informed by email about circumstances relevant to the service or registration (e.g., changes to the newsletter offerings or technical issues). A valid email address is required for successful registration. To verify that a subscription is actually made by the owner of an email address, we use the "double opt-in" procedure. For this purpose, we log the newsletter subscription, the sending of a confirmation email, and the receipt of the requested confirmation. No further data is collected. The data is used exclusively for sending the newsletter and will not be shared with third parties. You can revoke your consent to the storage of your personal data and its use for sending the newsletter at any time. A corresponding link is included in every newsletter. Furthermore, you can also inform us of your corresponding request at any time directly using the contact details provided at the end of this privacy policy. Contact Form If you contact us with any questions via email or contact form, you are giving us your voluntary consent to contact you. A valid email address is required for this purpose. This address is used to assign and subsequently answer your inquiry. Providing further information is optional. The information you provide will be stored for the purpose of processing your inquiry and for any follow-up questions. Personal data will be automatically deleted after your inquiry has been processed. Use of Google Analytics This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses "cookies," which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will generally be transmitted to and stored by Google on servers in the United States. Due to the activation of IP anonymization on these websites, your IP address will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. The purposes of data processing are to analyze website usage and to compile reports on website activity. Based on website and internet usage, further related services will then be provided. The processing is based on the legitimate interest of the website operator. You can prevent the storage of cookies by adjusting your browser settings accordingly. However, please note that in this case you may not be able to fully utilize all the functions of this website. Furthermore, you can prevent Google from collecting and processing data generated by the cookie and related to your use of the website (including your IP address) by downloading and installing the browser plugin available at the following link: Browser Add-on to deactivate Google Analytics. Additionally, or as an alternative to the browser add-on, you can prevent tracking by Google Analytics on our pages by clicking this link. This will install an opt-out cookie on your device. This will prevent Google Analytics from collecting data for this website and this browser in the future, as long as the cookie remains installed in your browser. Use of script libraries (Google Web Fonts): To display our content correctly and in a visually appealing way across different browsers, we use script and font libraries such as Google Web Fonts on this website (https://www.google.com/webfonts/To avoid multiple downloads, Google Web Fonts are cached in your browser. If your browser does not support Google Web Fonts or blocks access to them, content will be displayed in a standard font. Accessing script or font libraries automatically establishes a connection to the library provider. While it is theoretically possible that these providers collect data—though currently unclear whether and for what purposes—you can find Google's privacy policy here:https://www.google.com/policies/privacy/Use of Google Maps This website uses the Google Maps API to visually display geographical information. When using Google Maps, Google also collects, processes, and uses data about visitors' use of the map functions. You can find more information about data processing by Google in the Google Privacy Policy. There, you can also change your personal privacy settings in the Privacy Center. Detailed instructions on managing your data in connection with Google products can be found here. Embedded YouTube Videos We embed YouTube videos on some of our web pages. The operator of the corresponding plugins is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. When you visit a page with the YouTube plugin, a connection to YouTube's servers is established. This informs YouTube which pages you are visiting. If you are logged into your YouTube account, YouTube can associate your browsing behavior with you personally. You can prevent this by logging out of your YouTube account beforehand. When a YouTube video is started, the provider sets cookies that collect information about user behavior. If you have disabled cookies for the Google Ads program, you will not encounter any such cookies when watching YouTube videos. However, YouTube also stores non-personally identifiable usage information in other cookies. To prevent this, you must block cookies in your browser settings. Further information about data protection at YouTube can be found in the provider's privacy policy at:https://www.google.de/intl/de/policies/privacy/Social Plugins: We offer you the option of using so-called "social media buttons" on our website. To protect your data, we use the "Shariff" solution for their implementation. This means that these buttons are only embedded on the website as graphics containing a link to the respective website of the button provider. By clicking on the graphic, you will be redirected to the services of the respective provider. Only then will your data be sent to the respective provider. If you do not click on the graphic, no data exchange takes place between you and the social media button providers. Information about the collection and use of your data on social networks can be found in the respective terms of service of the corresponding providers. You can find more information about the Shariff solution here:http://www.heise.de/ct/artikel/Shariff-Social-Media-Buttons-mit-Datenschutz-2467514.htmlWe have integrated social media buttons from the following companies on our website: Changes to our Privacy Policy We reserve the right to amend this Privacy Policy to ensure it always complies with current legal requirements or to reflect changes to our services, e.g., when introducing new services. The new Privacy Policy will then apply to your next visit. Questions for the Data Protection Officer If you have any questions about data protection, please send us an email or contact our Data Protection Officer, Martin Hammerschmid, directly:martin@hairsalons.at